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While the scene grows bleaker, we understand more: The 2006 HealthGrades Study on Hospital Patient Safety and Quality found medical errors to be steadily increasing, causing an estimated 45 thousand deaths from 2002-2004 in the 50 state Medicare population studied. The 8/12/07 NY Times reported the sobering realities of the international Commonwealth Fund Report - the US finished last or next to last in a 6 nation study measuring key indices of healthcare quality. JCAHO’s Sentinel Event aggregate data (1995-2006) shows the “by far” leading cause of preventable hospital catastrophes to be faulty communication (65%), and implicates leadership deficits as a contributing factor in 49% of all 2006 patient safety incidents. The Innovative Solution - Health Care Values: Patients First™ (HCV:PF) HCV:PF is a patient-centric, values-driven innovation which strategically aligns and tactically integrates a hospital’s Quality Management, Operations and HR infrastructures to achieve and sustain extraordinary patient care outcomes and deliver optimal patient satisfaction and world class employee engagement. Refining a hospital’s core values and identifying associated measurable behavioral and technical care competencies which support and maintain a culture of safety and quality is a foundation tenet. Hospital senior managers are “executive-coached” to collaboratively lead the redesign of a fully integrated permanent Operations/Quality/HR infrastructure continuum, emphasizing pay for performance consistent with provider/employer of choice performance-excellence impact measures. Because HCV:PF planning and implementation emphasizes management and staff co-participation, change management resistance is minimized and HCV:PF “deliverables” are customized according to organizational culture. In the final analysis, HCV:PF superimposes key behavioral competencies across core technical competencies to produce, and continuously reinforce, communication and collaboration excellence in the spirit of a patient first culture of safety and professional caring. The overall net results - reduced medical errors/safety incidents, exceptional care/service, highly satisfied patients/families and more engaged employees - creates a workplace renaissance which improves hospital retention and recruitment, financial performance and drives patient loyalty. HCV:PF Leadership…..William T. White and Katharine B. White Combining more than 65 years of professional healthcare experience, 40 years at the executive level (both former hospital chief nursing officers, quality executives and psychiatric clinical nurse specialists), Katharine White, RN MSN, CPHQ (also former Senior VP of Quality/Organizational Development) and Bill White, RN MSN (also former hospital COO) provide personal oversight to your Health Care Values: Patients First™ organizational renaissance. Click here to learn more about our services. Healthcare Renaissance Consulting
from Lighthouse Performance Strategies, Inc. |
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